We're here to help you make sure your IT runs smoothly, and we are the single point of contact for all your technical inquiries.
We're looking forward to working with you.
If you ever have problems with your laptop, printer, or if you have any other technical questions, you can contact us directly. Here's how it works:
- First, send us an email
if you're having issues. That's the best way to reach us.
- Alternatively, you can call our niteflite hotline from Monday to Friday, 8 am to 6 pm, at +49 881 38 78 96 0
When you call, you will hear an automated message. If you press "2"
in the menu, we will connect you to our technical support team.
Philipp Schwind and Florian Huttenloher in our dispatching department are in charge of creating and qualifying tickets. They will listen to your problems and guide you through.
When you describe the problem, please try to give us as much detail as possible
, like when it started and what exactly isn't working (if you can, send us a screenshot, too). Depending on the nature of the problem, incoming tickets are prioritized and processed promptly. Let us know the best times and ways to get in touch with you.
Our technicians will get back to you soon, either by phone or email. Often, the issue can be resolved in the background without requiring a remote session. In such cases, we will inform you that the problem has been already resolved.
Sometimes our technicians might even reach out to you before you ask for help. We keep an eye on your systems and take proactive steps to fix anything that's not working right.
Once your ticket has been processed, we will usually follow up with you to inquire if the problem has been resolved. Please give us feedback
so we can close the ticket or make any necessary adjustments if needed.
Your niteflite team